Insurance News - Tuesday, December 30, 2014

Here are the leading auto insurance headlines from ONTARIO AUTO INSURANCE TOPICS ON TWITTER for Tuesday, December 30, 2014:

• Bill 15 changes to prejudgement interest calculations will become effective on January 1, 2015.
• Many ride-sharing drivers are perplexed by the mixed messages that they receive and therefore opt for silence when it comes to informing their insurers. The situation is becoming problematic as ride-sharing programs expand and drivers are having accidents.
• As Uber collects a mountain of data from its ride-sharing app, it is very likely that the information will be used to expand into services, such as moving goods not just people.
• Once you get passed the rhetoric, what has become clear is that Uber has exposed flaws in taxi services in Canadian cities. Consumers look forward to reforms.
• California’s Department of Motor Vehicles will miss a year-end deadline to adopt a new set of rules for driverless cars and other cars of the future because there’s still no certainty that driverless vehicles are safe.

Year-end chat with DOI

In an InsureBlog exclusive, we present a year-end wrap-up of some of the ACA-related issues being dealt with by the Ohio Department of Insurance. Public Information Officer Robert Denhard was kind enough to answer some of our questions:

What are you hearing from insurers regarding receiving data on the back-end that allows individuals to actually pay for insurance?

We are hearing there are still problems but that the situation is better than it was. Either way, we're concerned about any impact on consumers if information is still wrong come Jan. 1.

Have you had any feedback from carriers about missing/incorrect 834's? What are they telling you?

Anecdotally we are hearing that there continue to be issues that need worked out.

How is ODI planning to handle the continuous influx of new plans that carriers will have to submit in order to stay within the narrow parameters of actuarial value? That is, since this will require plan changes each year going forward?

We will work with companies as we did last year to review plans as necessary.

With so many folks in the individual market opting to keep their plans until December 2014, what impact do you think that will have on 2015 Exchange rates? 

It is too early to try to predict rates since we do not even know yet what enrollment will ultimately look like and what the risk composition of those enrollees will be.

We’ve had a lot of questions about Navigators. How many Navigators have actually been certified in the state of Ohio?

Information about the number of certified navigators is available here [ed: that takes you to the Ohio Agent Locator page, from which Navigator information is available. At the time of this post, there are but 70 for the entire state].

Has ODI had any (many?) complaints about Navigators? If so, what kinds of issues have been raised?

We have not received any complaints about navigators.

This seems to be an issue at the national level, would be interested to know: how many Medicaid sign ups in OH vs Exchange plans? That is, how many have (been) enrolled in Medicaid as opposed to signed up for actual insurance policies through the Exchange?

A total of 5,672 people had signed up for the exchange as of Dec. 1, according to the U.S. Department of Health and Human Services (HHS). You will have to check with the Ohio Department of Medicaid for their enrollment numbers.

Finally, do you have a sense of the percentage of agents who’ve been Marketplace certified?

Agents who are marketplace certified is information officially maintained by HHS.

Thanks, Robert!

Lynnwood auto repair shop charged with insurance fraud

A Snohomish County auto repair shop has been charged with insurance fraud after charging for repairs it didn't do and parts that it never installed.

Northwestern Collision, of Lynnwood, was charged Dec. 14 in Snohomish County Superior Court. Arraignment is set for Jan. 9.

In 2009, Farmers Insurance investigators inspected 11 vehicles that had been repaired by the shop between 2007 and 2009. Of the 11, 10 "had substantial and specific" deviations from the repair estimates that Farmers had agreed to.

Among the problems: parts missing and not replaced, repairs not performed, and repairing items that were supposed to be replaced.

On Dec. 8, 2010, officers from the state insurance commissioner's Special Investigations Unit, the State Patrol and the Snohomish County Sheriff's Office served a warrant at the company's Lynnwood office. They gathered up paper files on 10 of the 11 vehicles.

The records indicated that in some cases, new parts that were supposed to be installed were instead returned to the parts dealer.

The insurer was overcharged nearly $11,000, and had to buy one customer's car, which had been rendered unsafe to drive, for another $15,446.

Happy New Year!

I'm away at the Jersey shore and won't be posting again until January 7th.  I will likely still be using my Twitter account.  Wishing everyone a happy and prosperous New Year and a some NHL hockey.

Willie

Cease and desist order issued to TracGuard Services

The Washington state insurance commissioner's office has told a Florida-based vehicle service contract provider to stop selling unauthorized contracts in Washington state.

TracGuard Services LLC, Jose L. Terry and Alberto Tudela, all of North Miami, have been ordered "to immediately cease and desist from engaging in or transacting the unauthorized business of insurance" in Washington.

Neither the company nor the two men are authorized to solicit or transact insurance in the state. They have not registered as a motor vechicle service contract provider in Washington.

The three have been ordered to notify all Washington residents who have purchased a service contract from them. It also warns that, pursuant to Washington state law, unauthorized insurers "shall remain personally liable for performance of the contract."

Cease and desist order issued to Mill Creek man

A Mill Creek man and company have been ordered to stop selling unauthorized vehicle service contracts.

The order names Scott L. Stevens and RVProtection.net, Inc., both of Mill Creek, Wash. In August of 2010, they sold a consumer a vehicle service contract offered by Genuine Warranty Solutions, Inc.

The problem: Genuine Warranty Solutions, Inc. is not a registered vehicle service contract provider in Washington.

The Dec. 19 order took effect immediately. Stevens and the company have the right to appeal the order.

Did a furry new family member join you this holiday season?

If Santa brought you or someone in your household a puppy or kitten, you may be thinking about purchasing pet insurance.

Pet insurance is relatively new in the insurance world. It helps pay veterinary bills for preventive care or if your pet is ill or gets hurt. Most plans limit coverage to dogs and cats, so you can stop reading now if you got a new bearded dragon or bunny. Most also require a health screening to make sure your dog or cat is healthy; if you have an older pet, it likely won’t qualify for coverage.

Be a smart shopper – make sure the insurer is licensed in Washington, compare plans’ coverage, deductibles, copayments, coverage limits and exclusions.

Read more of our tips on pet insurance.